Shipping Policy

Here at LsL Instruments we strive to be the best at whatever we do and that includes the processing and shipping of your order. Your satisfaction with our products and service is very important to us. So if for any reason you are dissatisfied with us, please let us know and we'll try to make you a happy customer. 

Processing Your Order

We ship items out as soon as possible, but this will not always be the same day as your order. We try in every case to ship same day but in general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at 818-785-1111 with your questions.

Standard Shipping:

LsL Instruments will choose the best shipping method for your order—generally FedEx Ground. Overseas military orders to APO or FPO addresses will be sent by Priority Mail at no extra charge. You may choose Standard Shipping when you checkout. Thank you for your service to our country!Domestic customers outside the contiguous 48 states, please allow extra time. You may wish to choose Expedited Shipping for more rapid delivery. (Expedited Shipping will ship via airmail: FedEx Express Saver).

Alternate Carriers or Special Handling

If you need to specify an alternate shipping method or some other type of special handling for your order, please call Customer Service at 818-785-1111 to place the order.

Oversize or Overweight Shipments

Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.

Signature and Physical Address

All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to a post office box.

Rerouting

Packages cannot be rerouted once shipped for customer security and logistical reasons.

Special Shipping Options

Special shipping offers may supersede these policies

International Order Shipping Policies

International orders will be sent out within 2-4 business days and will go via USPS Priority Mail. Due to the unpredictability of international shipping, delivery time for international orders will vary.

Returns

  • NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. 
    To receive authorization contact:

  • The exchange of any factory-defective LsL products is at the option of LsL and in no event does LsL Instruments assume liability for any damage beyond refund of the purchase price of its non-conforming goods, or the repair or replacement of the same.  Do not return any product without prior authorization.  Return freight should be prepaid.

  • All requests for return should reference the invoice number and purchase order for the material ordered.  Return for credit period is within twelve (12) months from original invoice.

  • All shipping costs for returns will be paid by the purchaser unless otherwise specified.

  • Returned material should be in standard package quantities and saleable condition.

  • All custom-built items are NON-CANCELABLE and NON-RETURNABLE.